This means that the device doesn’t recognize the vehicle info in our database as a supported vehicle.
Make sure the wifi signal is strong. Read vehicle info and try again.
The most common reason for this error is having an updated calibration in your ECU that we have not yet seen.
The best course of action is to give us a call with the device, the vehicle, and access to a windows PC to further troubleshoot with one of our Technical Support Agents.
