Some vehicles require additional files from our server in order to tune them. The device will throw a 110AE or a 110AD error code and display a message which asks you to check for updates. To download the needed files onto the device, the device must first read vehicle info (either by reading vehicle info or going to program vehicle and eventually reaching the 110AE/110AD error code). After it knows what your vehicle is (and what file to download) you may download this file by pressing OK to follow the WiFi download portion, or by selecting Cancel and opening the Device Updater program on a Windows PC with Internet access and selecting the top menu item (Automatically Check for Updates). Once it has fully downloaded this file, the updater will display a message box stating the device has updated for your vehicle. Note that you cannot download the SPF file using the WIFI update feature on the device. If the device displays a 110AE error code, but does not download the file at the PC, you can sometimes fix the issue by reading vehicle info and then checking for updates once more.
If your device is up to date and is on a supported vehicle, loading a "Stock" custom tune to the vehicle can correct this issue. A stock custom tune is just your vehicle's stock tune made into a custom tune with no changes. Once that is complete you will be able to tune as normal without this error.
To get a Stock Custom tune without having to call in, wait on hold, etc. email the information below to email@example.com. Put "Stock Custom" in the subject line.
3. Select "Continue".
How to get a .bef file
3. On the Device Updater, you will then select “browse” and select where you want to save the file. You can either save it directly to the desktop, or to a new folder.
4. After the file is saved, you will find it in the location you selected. The file will be saved as your serial number.bef. For example XXXXXXXXXXXXX.befDelete
How to load a stock custom tune file
To load a Stock Custom Tune to your device:
2. On the next page select “browse” to locate the custom tune, then select the custom tune that you have been emailed. Go to wherever you saved it from the email whether on your desktop or a folder on your PC.
3. On the device updater you will need to highlight the stock custom tune on the left side under available tunes, then select “>>" to Add to Device.
4. Once the custom tune shows up under “on device” on the right, select “Program” below.
5. It can take a few minutes to load the custom tune to the device, you will see a progress bar at the bottom of the device updater, and you will see a message saying “Custom Tune Programming Complete”.
6. At this point, the Stock Custom tune is loaded to the device. You are now ready to go to the vehicle, select “Program Vehicle” from the main menu. Follow the prompts on the screen and select “custom tunes” from there you will be able to select the “stock” custom tune to install.
7. After you have installed the stock custom to your vehicle, you should be able to go back into "Program Vehicle" and tune as normal.
Note: Emails received outside our normal business hours will be replied to on the next business day.
Our Technical Support team is here for you.Contact Support