Have you purchased a single code or a package for use with the Advantage III software?
You can chat into sales to make sure the correct code is active on your dongle. To chat with sales, click here, select "Chat, " and select sales from the dropdown menu. They will be able to tell you if you are using the correct strategy, and that it is active for your Advantage III dongle ID.
If the strategy is being entered correctly and sales tell you that you have the correct package, it may be unsupported currently. In which case we'll need to add support to our database. To do that, we will need you to email the stock file from your device to firstname.lastname@example.org.
For instructions on how to get the stock file to email support click here.
Our Technical Support team is here for you.Contact Support