To make sure your device needs reset or unlocked: Go to the Main menu-> Show Settings, then next to “Download”, or “Status” it will say “Installed” if it is currently locked to a vehicle, or it will say “Not Installed” if it is not locked.
The GT devices can be reset remotely by contacting our sales team. There is a $250 non-refundable charge to reset a GT.
In order to get your device reset, or unlocked, you will need to have the device with you and powered on when you call Sales.
Sales can be reached at (407)774-2447. Make sure to press the number for Sales to save time.