My Device Does Not Power up While Connected to my Vehicle. It Does, however, Power on While Connected to my PC.

    October 31st, 2018

    1. Have you tried connecting the device to a different vehicle? This can be a quick way to determine if this could be a device or vehicle issue.
    2. If you do not have access to another vehicle then you can check your vehicle fuses that power your OBDII port. (This varies by vehicle, please check vehicle's user manual)


    If the device fails to power up at multiple vehicles and/or you can confirm that your OBDII port has power, we will need to do some live troubleshooting.

    Please contact our Technical Support Team, using the "Contact Us" button below. Please make sure to have your device, the vehicle and access to a PC Computer so that we can troubleshoot.



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