To make sure your device needs reset or unlocked:
The GT devices can be reset remotely by contacting our sales team. There is a $150 non-refundable charge to reset a GT.
In order to get your device reset, or unlocked, you will need to have the device with you and powered on when you call Sales.
Sales can be reached at (407)774-2447. Make sure to press the number for Sales to save time.