How do I Unlock my Bully Dog Device?

    October 22nd, 2021


    IMPORTANT

    An unlock should only be purchased when:

    1.  Your device is either married/installed on a vehicle that you are no longer able to return back to stock due to not having the vehicle anymore.
    2.  You bought a used tuner that was locked.  
    3.  Your device is out of the five-vehicle unlocks. (Single VIN lock on a GT)

    Remotely unlocking your device does not add any additional features to your device.

    Note: This service is non-refundable and this service is not available in the state of California. 



    Decision Tree
    Select you device below:
    • GT
    • BDX
    • GTX
    • Add Button

    Delete

    IMPORTANT

    An unlock should only be purchased when:

    1.  Your device is either married/installed on a vehicle that you are no longer able to return back to stock due to not having the vehicle anymore.
    2.  You bought a used tuner that was locked.  
    3.  Your device is out of the five-vehicle unlocks. (Single VIN lock on a GT)

    Remotely unlocking your device does not add any additional features to your device.

    Note: This service is non-refundable and this service is not available in the state of California. 

    To make sure your device needs reset or unlocked: Go to the Main menu-> Show Settings, then next to “Download”, or “Status” it will say “Installed” if it is currently locked to a vehicle, or it will say “Not Installed” if it is not locked.

    The GT devices can be reset remotely by contacting our sales team.  There is a $250 non-refundable charge to reset a GT.

    In order to get your device reset, or unlocked,  you will need to have the device with you and powered on when you call Sales.

    Sales can be reached at (407)774-2447.  Make sure to press the number for Sales to save time.



    Delete

    IMPORTANT

    An unlock should only be purchased when:

    1.  Your device is either married/installed on a vehicle that you are no longer able to return back to stock due to not having the vehicle anymore.
    2.  You bought a used tuner that was locked.  
    3.  Your device is out of the five-vehicle unlocks. 

    Remotely unlocking your device does not add any additional features to your device.

    Note: This service is non-refundable and this service is not available in the state of California. 

    • Click Here to purchase the unlock. 
    • Enter your device serial number into the serial number field and click "Look Up Device." If your device is not found, please contact our sales department.
    • Click "Continue" on the Device Found page. 
    • Enter your payment information and select "Complete Purchase." 

    At this point, you are ready to unlock your device. 

    To send the unlock to your device follow the steps below.

    • Power up your BDX. Please note that this will need to be done in the vehicle within the range of your wifi.
    • Scroll down to "Device Settings" and press the center button to enter the menu.
    • Select "Check For Updates" *If your device is not connected to wifi, you will be prompted to connect. 
    • Press confirm on the vehicle confirmation screen and then follow the on-screen prompts.
    • Once the update has finished, your device is unlocked and ready to be used in the vehicle again.
    • NOTE: The unlock can only be done via wifi update. You may not use the Device Updater to unlock the device.


     



    Delete

    IMPORTANT

    An unlock should only be purchased when:

    1.  Your device is either married/installed on a vehicle that you are no longer able to return back to stock due to not having the vehicle anymore.
    2.  You bought a used tuner that was locked.  
    3.  Your device is out of the five-vehicle unlocks. (Single VIN lock on a GT)

    Remotely unlocking your device does not add any additional features to your device.

    Note: This service is non-refundable and this service is not available in the state of California. 

    The GTX devices can be reset remotely by contacting our sales team.  There is a $200 non-refundable charge to reset a GTX.

    In order to get your device reset, or unlocked,  you will need to have the device with you and powered on when you call Sales.

    Sales can be reached at (407)774-2447.  Make sure to press the number for Sales to save time.




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