This is typically a device driver issue that occurs when a device is plugged into your computer for the first time without downloading the Device Updater first.
First and foremost; MAKE SURE YOU ARE USING A USB CABLE WITH DATA TRANSFERABILITY. NOT A CHARGING-ONLY CABLE. (The included cable is a data cable.)
Step 1. Disconnect your device from the computer (Do not reconnect the device until step 4)
Step 2. Completely Uninstall the Device Update software from your computer
Step 3. Reinstall the Device Updater software, the device drivers are installed in the same instance as the Device Updater.
Step 4. Reconnect your device to see if the problem has been resolved. (For GTX- plug in the VIM, NOT the head unit)
Advanced Solution: Load them manually
Manually loading the drivers can be done quickly and easily if you follow these simple steps.
You will need to know if you have a 32-bit or 64-bit version of Windows. Click HEREto determine which version you have if you don't know.
Step 1: Choose the correct driver files below and save them to your computer’s desktop.
Step 2: Locate your computer’s Device Manager. Right-click the SCT MB103 Device. This is the name of your device when the drivers are not properly installed yet.
Step 3: Select the Update Driver Software option for the device, then browse your computer and point to the driver files you downloaded earlier.
Step 4: Select “OK” and then select “Next” – That’s it! You’re all set!
If the device still does not communicate with your PC, give us a call with the device, and access to a Windows PC to further troubleshoot with one of our Technical Support Agents