Fixing exception errors while running Windows Vista

    Device Updater on Vista error fix

    Device Updater on Vista

    • System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a receive
    • System.ComponentModel.Win32Exception: The client and server cannot communicate, because they do not possess a common algorithm

    This issue is a result of TLS 1.1 & 1.2 not being enabled on the Vista operating system. We'll need to enable this in order for the Device Updater to function properly.

    1. Open Windows Update and ensure you have applied all Critical and Important updates for Windows Vista through when it was end of life.
    2. Click the Download button next to either “2018-05 Security Update for Windows Server 2008 for x86-based Systems (KB4056564)” or “2018-05 Security Update for Windows Server 2008 for x64-based Systems (KB4056564)” depending on whether it's Windows Vista 32-bit or 64-bit. If you're unsure of the version of Windows Vista, you can right click on My Computer in Windows Explorer and it will show in the details.
    3. Run the windows6.0-kb4056564-v2-x86_1cf1b27424b4017e5f1341d88b42c463a62e1ac8.msu (or x64) file that is downloaded and follow along the prompts to install the patch.
    4. Restart the computer
    5. Download this .reg key: vista-tls-1.1-1.2-update.reg (Right click > Save link as…)
    6. Double click the .reg key and allow it to merge into the Windows registry (For the curious, this will remove version-specific information from the CRYPTO\TLS1.1 and CRYPTO\TLS1.2 keys allowing the options to display in Internet Options)
    7. Open up Internet Options from your Control Panel or from within Internet Explorer by clicking the gear icon and selecting Internet Options
    8. Click the Advanced tab
    9. Scroll all the way down and check the boxes next to TLS 1.1 and TLS 1.2
    10. Click Apply & OK

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