If you have a 7015 (Ford Device) then please follow the instructions below. If you have any other X4 part number then please contact our sales department to purchase the unlock and obtain an RMA for the device to be sent in to be unlocked.
- Click Here to purchase the unlock.
- Enter your device's serial number into the serial number field and click "Look Up Device." If your device is not found then you may have an older device that does not support remote unlocks. Please contact our sales department to purchase the unlock and obtain an RMA for the device to be sent in to be unlocked.
- Click "Continue" on the Device Found page.
- Enter your payment information select "Complete Purchase."
You will receive an email with the order/confirmation number. At this point, you are ready to unlock your device.
To send the unlock to your device follow the steps below.
- Open the Device Updater on your Windows computer.
- If you do not have the Device Updater, click here
- Plug the device in and then click on "Automatically Check for Updates." This option will appear on your PC, not the device itself.
- Once the update has finished your device is unlocked and ready to be used again.
- NOTE: The unlock must be done using a Windows PC. You may not use wifi to unlock the X4.