There is a connection issue with the update agent to our server.
Verify any Anti-Virus programs are off, or disabled and continue to retry update until the server reconnects and allows an update. (If you are unsure how to disable your Anti-Virus program please refer to your user manual for that software.
If the problem persists, please contact our Technical Support Team using the "Contact Support" button below. Please be sure to have your device and access to a PC computer with internet access.